Table of Contents
- Our Commitment To Privacy
- The Information We Collect
- The Way We Use Information
- Our Commitment To Data Security
- Our Commitment To Children’s Privacy
- How You Can Access Or Correct Your Information
- How To Contact Us
Our Commitment To Privacy
The Information We Collect
This notice applies to all information collected or submitted on the https://www.cordialcare.ca/. On some pages, you can optionally register to book a service, free consultation or ask any questions. The types of personal information collected on these pages are:
- Email address
- Phone number
- Other information that you can submit voluntarily
Please note that Cordial Care Canada may record phone calls (using a third-party) for training and monitoring purposes only, for which the caller will be alerted prior to the call and may opt-out if they do not consent to the call being recorded. Cordial Care Canada uses industry-standard security protocols to ensure this information is secure.
Marketing Terms and Conditions
Cordial Care Canada collects data about your activities that does not personally or directly identify you when you visit our website, the website of entities for which we serve advertisements (our “Advertisers”), or the websites and online services where we display advertisements (“Publishers”). This information may include the content you view, the date and time that you view this content, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). We collect information about where you saw the ads we serve you and what ads you clicked on.
We use Google Analytics’ 3rd-party audience data such as age, gender, and interests to understand the behaviour of our website users better and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this website or other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.
You may opt-out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/ and edit or opt-out your Google Display Network ads’ preferences at https://www.google.com/ads/preferences/.
The Way We Use Information
We use the information you provide about yourself in order to answer your questions and book your service or free consultation. We do not share this information with any outside parties.
If you interact with us on our social media handles on websites like Facebook, Instagram, Twitter or Linkedin, then we may obtain information about you, (for example, if you publicly tag us in a photo, like our post, or even visit our social media profile). The information we receive will depend on your privacy settings for each social media platform.
When you submit a query for a service or subscribe to our mailing list, we receive voluntary access to your information (name, email address and phone number). We use this information to send you promotional emails and newsletters (if you opt-in).
This website uses Facebook and Google Ads’ remarketing service as well as other remarketing/advertising platforms to advertise on third-party websites to previous visitors of our site. It could mean that we advertise to previous visitors who have completed a task on our site, for example, using the contact form to make an enquiry or book a service.
You may control your ad preferences by visiting the links below:
Google – https://adssettings.google.com/
Facebook – https://www.facebook.com/help/568137493302217
Use of ‘Cookies’
It is possible to switch off cookies by setting your browser preferences. Here are a few articles that may help:
- Switching off cookies in chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
- Switching off cookies in Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
- Switching off cookies in Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Please note: turning off cookies may result in a loss of functionality when using our website.
- Third-party vendors, including Google, show our ads on sites on the internet.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We use industry-leading encryption and security software to protect our users’ safety.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example – billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Our Commitment To Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online by contacting us and requesting for us to remove your information from our database.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
We use this procedure to better safeguard your information.